FAQ

General Information

What are your business hours?

Monday – Friday: 9:00 AM – 5:00 PM (GMT-5)

How can I contact your team?

You can contact us via email at info.giftwithdoily@gmail.com or by phone at +1 (929) 473-8670.

Ordering & Policies

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We process orders quickly, so modifications or cancellations may only be possible before the order enters processing.

Do you charge any hidden fees?

No. We believe in transparent pricing. Any applicable shipping charges and taxes will be clearly displayed during checkout.

Shipping & Delivery

Where do you ship?

We currently ship within the United States.

How long does delivery take?

Processing Time: 1–2 Business Days

Estimated Shipping Time: 3–7 Business Days

Total Estimated Delivery Time: 4–9 Business Days

Delivery times may vary depending on location, carrier operations, and seasonal demand.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing tracking information so you can monitor your package.

Returns & Refunds

What is your return policy?

We offer a 14-day return period for eligible items. Products must be unused, in their original condition, and returned in the original packaging.

Which items are not eligible for return?

Items that have been used, damaged after delivery, returned without original packaging, or marked as final sale may not qualify for a return.

What should I do if my order arrives damaged?

If your order arrives damaged or defective, please contact us as soon as possible and provide your order number along with photos of the item and packaging. Our team will review the issue and work toward a suitable resolution.

Payments & Security

What payment methods do you accept?

We accept major payment methods supported by our secure payment providers, including:

Visa
Mastercard
American Express
Discover
JCB
Diners Club

Is my payment information secure?

Yes. Our website uses SSL (Secure Socket Layer) encryption and trusted payment processors to help protect your personal and payment information.

Do you store my credit card information?

No. GiftWithDoily does not store your complete credit or debit card details. Payments are processed securely through trusted payment providers.

Contact Us

If you have additional questions, please contact us:

Store Name: GiftWithDoily

Address:
80 Roxbury St Apt 2C
Staten Island, NY 10303
United States

Email:
info.giftwithdoily@gmail.com

Phone:
+1 (929) 473-8670

Business Hours